Frequently Asked Questions

Q: What happen's if an item I recieve is damaged?
A: Damaged shipments from handling must be claimed with the freight carrier. (UPS, USPS, Fed EX, etc.) If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing materials and call the freight carrier. Ask them to return and inspect the damage so that you will be able to file a claim. We cannot be responsible for damage caused by the freight carrier.

Q: What happen's if the product has a manufacturer defect?
A: If a product appears to have a manufacturer's defect, call our Customer Service at (888) 340-0614 for instructions. Do not return items to us without first calling to receive instructions. If an item is to be returned to us due to a manufacturer's defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box.

Q: What is your return policy?
A: Permission for any return merchandise must be secured from our return department. For questions about returning merchandise call Customer Service at (888) 340-0614 and ask for our Return Department. The return of non-defective merchandise, when authorized, may incur a 20% re-stocking fee at our discretion. No packages will be accepted without a Return Authorization Number written clearly on the box.

Q: When authorized, how do I return items?
A: You have to:
1) Return the item to the address given to you by our Return Department.
2) Write the Return Authorization Number on the box.
3) Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our Return Department.

Q: When to expect the refund and how will I be notified?
A: We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund, in the same form of payment you used to make your purchase, within 14 to 21 business days of our receipt of your return. Please note that we can refund shipping costs only if the return is a result of our error.

Q: What are your terms and conditions when ordering from you?
A: The following terms and conditions that you accept when ordering from us are:
1) Knife laws vary. Please check with your local law enforcement agency for the laws in your area.
2) Prices are subject to change without notice. We reserve the right to correct typographical and printing errors. We have done our best to ensure that all information on this site is accurate and up-to-date. Errors and omissions occasionally occur and are subject to correction. We apologize for any inconveniences this may cause.
3) You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses due to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
4) If you purchase or sell for less then the retail/suggested list shown on this site we suggest you read or add the following to your price sheet and check with your own counsel to be sure you are in compliance with all local and federal laws regarding retail price comparison:

Q: What are reference retail prices?
A: The retail prices shown are reference retail prices. A reference retail price is the full retail price of the same or similar merchandise offered by department stores, specialty shops and other non-discount sellers; or our suggested retail replacement cost at open stock prices. No representation is hereby made that substantial sales are or will be made at the reference retail price. The reference retail price prices are determined at the time the product was loaded onto the site and may be changed without notice. Reference retails are not necessarily our present or former prices and are used to assist you in comparative shopping. We suggest that you compare our prices with those offered by others. We believe our superior quality makes our products the best buy every time.